FAQs

Last updated February 4, 2022

If you have a question that is not posted here, please email conference@housingca.org for assistance. We will respond within 24 hours, except on Friday and during weekends.

Hybrid Event

Q: Is this event being held in person or virtually?

A: This year’s conference will be a hybrid event meaning that attendees have the option to participate in person or virtually.

COVID-19 Safety Protocols

Q: What COVID-19 protocols are you putting in place to keep attendees safe?

A: Please view our COVID-19 protocols here.

Registration

Q: Are the pre-conference Learning Labs included in the full conference registration?

A: No. The learning labs are an additional charge.

Q: Are In-Person meals included?

A: Breakfast will be provided to conference attendees on April 5 and 6. Lunch will be provided to conference attendees on April 6 (you will be on your own for lunch on April 5). Full conference registration will also provide you with access to the welcome reception on April 5.

Q: What is your cancellation/refund policy?

A: Conference registrants canceling their registration on or before March 22, 2022 will receive a full refund of the conference registration fee. Refunds must be requested in writing and e-mailed to Jade Chin, jchin@housingca.org. Cancellations made after March 22, 2022, are NOT eligible for refund.

Q: If I get COVID-19 right before the conference, am I eligible for a refund?

A: Attendees should stay home if they have tested positive for COVID-19, are waiting for their COVID-19 test results, have COVID-19 symptoms, or have been in close contact with a person who has tested positive for or who has symptoms of COVID-19. If one of the previous scenarios is the case and you are not able to attend the conference, you may be eligible for a full or partial refund. Please send an email to conference@housingca.org.

Q: What is your substitution policy?

A: Registrants who are unable to attend may send another attendee in their place. The substitution request must be received by March 22, 2022. Substitution requests must be requested in writing and e-mailed to Jade Chin at jchin@housingca.org.

Q: I didn’t receive a confirmation email for my registration. How can I get one?

A: Please check your spam/junk folder. If it is not there, send an email to conference@housingca.org and request a confirmation email.

Q: I filled out my credit card registration and it won’t go through.

A: Please check that ALL your contact information (e.g., name, address) matches the contact information for your credit card.

Lodging

Q: How do I make lodging reservations?

A: View our Venue & Lodging page for hotel information and reservation instructions. The deadline to book your lodging at the discounted rate is March 3, 2022.

Parking

Q: Where can I find parking near the Convention Center?

A: Parking garages located nearest to the SAFE Credit Union Convention Center are:

  • 1056 13th Street (Between J & K Streets)
  • 1135 12th Street (Between K & L Streets)
  • 900 13th Street (Between I & J Streets)

Membership

Q: Is my organization a member of Housing California or am I an individual member of Housing California?

A: Check here to see if your organization (or you as an individual) are a member.

Q: If my organization is a member, how many membership registrations may I purchase?

A: If your organization is a member, you may purchase an unlimited number of discounted membership registrations. Individual members may purchase one registration at the member rate.

Schedule

Q: What is the conference schedule?

A: The conference schedule can be found here.

Plenaries, Workshops & Learning Labs

Q: Where can I learn more about this year’s program?

A: The conference agenda can be found here.