FAQs

Registration

If you have a question that is not posted here, please email registration@housingca.org for assistance. We will respond within 24 hours, except on Friday and weekends.

Q: Are the Pre-Conference Institutes included in the conference registration?

A: No. The institutes are an additional charge.

Q: Are meals included?

A: Breakfast and lunch are included in the registration price for the conference each day. The price for the Institute registration includes lunch.

Q: When does Early Bird registration begin?

A: Early Bird registration opens January 16.

Q: When does Early Bird registration end?

A: Early Bird registration has been extended to February 20. Registration fees increase on Friday, February 21. Online registration ends March 13. You can register here!

Q: Can I pay by check?

A: Yes; just use this link to pay by check.

Q: What is your cancellation/refund policy?

A: Conference registrants canceling their registration on or before Monday, April 1, 2020 will receive a refund of the conference registration fee. Refunds must be requested in writing and e-mailed to Donna Bisbiglia dbisbiglia@housingca.org.

Cancellations made after April 1, 2020, are NOT eligible for refund.

Q: What is your substitution policy?

A: Substitution deadline is April 1, 2020. Registrants who are unable to attend may send another attendee in their place. In order for the new attendee to receive a pre-printed name badge, the Substitution Request must be received by April 1, 2020. Substitution requests must be requested in writing and e-mailed to Khrystyna Platte at kplatte@housingca.org.

Q: I didn’t receive a confirmation for my registration. How can I get one?

A: Please check your SPAM folder. If it is not there, send an email to registration@housingca.org and request a confirmation.

Q: I filled out my credit card registration and it won’t go through.

A: Please check that ALL your contact information (address, email) matches the contact information for your credit card. If you are using a personal card, please use your home address and email, if your email is linked to your credit card account, otherwise your registration will not go through. Same for your business credit card. It will need the address where you receive your credit card statement.

Q: I put my email on my registration and it says that is not a valid email.

A: Your email does not match the email for your credit card.

Lodging

Q: How do I make lodging reservations?

A: View our Venues & Lodging page for hotel info and reservation instructions.

Membership

Q: Is my organization a member?

A: Check to see if your organization is a member here.

Q: If my organization is a member, how many membership registrations may I purchase?

A: You may purchase an unlimited quantity of membership registrations if your organization is a member. Individual members may purchase one registration at the member rate.

Parking

Q: Where can I find parking?

A: You may park in the Town and Country parking lot. The lot charges $10.00/day.

Agenda

Q: Where can I find the agenda with descriptions of institutes and workshops?

A: The agenda, along with the description of institutes and workshops can be found here.

Workshops & Plenaries

Information coming soon.