Frequently Asked Questions (FAQs)

Last Updated: December 7, 2022

If you have a question that is not posted here, please email for assistance. We will respond within 24 hours, except on Friday and during weekends.


Q: Is this event being held in person or virtually?

A: This year’s conference will be held in- person.

COVID-19 Safety Protocols

Q: What COVID-19 protocols are you putting in place to keep attendees safe?

A: Please view our COVID-19 protocols here.


Q: Are the pre-conference Learning Labs included in the full conference registration?

A: No. The learning labs are an additional charge.

Q: Are meals included?

A: Breakfast will be provided to conference attendees on March 28 & 29. Lunch will be provided to conference attendees on March 28 & 29. Full conference registration will also provide you with access to the welcome reception on March 28.

Q: When does early bird registration begin?

A: Early Bird registration opens December 8, 2022.

Q: When does early bird registration end?

A: Early Bird registration ends on February 3, 2023. Registration fees increase on February 6, 2023. Registration ends March 10, 2023. Onsite registration will be available (unless we sell out).

Q: Can I pay by check?

A: Yes; please use this link to pay by check/invoice:

Q: What is your cancellation/refund policy?

A: Conference registrants canceling their registration on or before March 1, 2023 will receive a full refund of the conference registration fee. Refunds must be requested in writing and e-mailed to Jade Chin, Cancellations made after March 6, 2023, are NOT eligible for refund.

Q: If I get COVID-19 right before the conference, am I eligible for a refund?

A: Attendees should stay home if they have tested positive for COVID-19, are waiting for their COVID-19 test results, have COVID-19 symptoms, or have been in close contact with a person who has tested positive for or who has symptoms of COVID-19. If one of the previous scenarios is the case and you are not able to attend the conference, you may be eligible for a full or partial refund. Please send an email to

Q: What is your substitution policy?

A: Registrants who are unable to attend may send another attendee in their place. The substitution request must be received by March 10, 2023. Substitution requests must be requested in writing and e-mailed to Jade Chin at

Q: I didn’t receive a confirmation email for my registration. How can I get one?

A: Please check your spam/junk folder. If it is not there, send an email to and request a confirmation email.

Q: I filled out my credit card registration and it won’t go through.

A: Please check that ALL your contact information (e.g., name, address) matches the contact information for your credit card.


Q: How do I make lodging reservations?

A: View our Venue, Lodging & Transportation page for hotel information and reservation instructions. The deadline to book your lodging at the discounted rate is February 24, 2022.

Airline Partner Discount

Q: How do I get a airline discount code?

A: View our Venue, Lodging & Transportation page for airline discount.


Q: Where can I find parking near the Town & Country Resort?

A: Town & Country parking garages located near the Convention Center.


Q: Is my organization a member of Housing California or am I an individual member of Housing California?

A: Check here to see if your organization (or you as an individual) are a member.

Q: If my organization is a member, how many membership registrations may I purchase?

A: If your organization is a member, you may purchase an unlimited number of discounted membership registrations. Individual members may purchase one registration at the member rate.


Q: What is the conference schedule?

A: The conference agenda can be found here, the program is coming soon!

Plenaries, Workshops & Learning Labs

Q: Where can I learn more about this year’s program?

A: Information about plenaries, workshops, and learning labs is coming soon!